Ekantik Studio Privacy Policy

Effective Date: 18 September 2026 Replaces: Version dated 21 June 2025 Studio: Ekantik Studio, Drury House, The Square, Chipping Campden GL55 6AL Website: www.ekantikstudio.co.uk Contact: info@ekantikstudio.co.uk
01

Your Privacy Matters to Us

At Ekantik Studio we are committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we look after it and what rights you have under the UK GDPR and the Data Protection Act 2018.

Ekantik Studio is the data controller for the information described here, and is registered with the Information Commissioner's Office. If you have any questions about this policy, please email info@ekantikstudio.co.uk.

02

What Information We Collect

We may collect and store the following personal information:

  • Contact Details: Your name, email address and telephone number.
  • Booking Information: The classes, workshops, treatments and events you book, your attendance, class passes and credits, and your payment status.
  • Payment Information: We do not see or store your card details. Payments are handled directly by our payment providers.
  • Health Information: Any medical conditions, injuries or pregnancy details you choose to tell us about, so that we can keep you safe in class.
  • Marketing Preferences: Whether you have agreed to receive our newsletter and studio updates, and a record of when you gave or withdrew that consent.
  • Technical Information: Basic website and booking-page data such as your IP address, browser type and pages visited, collected through cookies and similar technologies.
03

How We Use Your Information, and Why We Are Allowed To

Data protection law requires us to have a lawful basis for using your information. Ours are set out below.

  • Manage your bookings, passes, credits and payments: Performance of our contract with you.
  • Send booking confirmations, reminders and changes to the timetable: Performance of our contract with you.
  • Keep you safe and adapt classes to your needs: Your explicit consent for health information.
  • Send our newsletter, offers and studio news: Your consent, which you can withdraw at any time.
  • Keep proper business and accounting records: Legal obligation.
  • Improve the studio, our website and our classes: Our legitimate interests in running the studio well.
04

Health Information

Health information is treated as a special category of personal data and is handled with particular care.

We collect it only where you choose to give it to us, we use it only to keep you safe during your practice, and it is seen only by the teacher taking your class.

It is never used for marketing and is never shared with anyone else without your permission, unless we are required to do so in a medical emergency or by law.

05

How We Store and Protect Your Data

Your information is held in secure, password-protected systems operated by us and by the trusted providers listed in section 7.

Access is limited to those who need it to run the studio. Our providers use industry-standard security measures including encryption in transit and at rest.

06

How Long We Keep It

We only keep your personal information for as long as necessary.

  • Booking and Attendance Records: 6 years, to meet accounting requirements.
  • Financial and Payment Records: 6 years, as required by HMRC.
  • Health Information: While you are an active student, then 2 years.
  • Marketing Contacts: Until you unsubscribe, then we keep a minimal record of your withdrawal.
  • Website and Booking-Page Analytics: Up to 26 months.

After these periods your information is deleted or anonymised.

07

Third-Party Services We Use

We use a small number of trusted providers to run the studio. Each processes your data only on our instructions and under a written agreement.

  • Bookwhen: Our booking system - bookings, class passes, credits, attendance and booking communications.
  • Stripe: Card payments made through the booking system.
  • IONOS: Hosting www.ekantikstudio.co.uk and any enquiry forms.
  • Google Workspace: Our studio email and business records.
  • MailerLite: Our newsletter sign-up and the massage consent form.
  • CookieYes: Managing cookie consent on our website.
  • Google (reCAPTCHA and Maps): Protecting our contact form from spam and showing our location map.

All of these providers are required to comply with the UK GDPR. We do not sell your data, and we never share it for anyone else's marketing.

08

Marketing and Your Choices

We will only send you marketing emails if you have asked us to, or if you are an existing student and we are telling you about similar classes and services.

Every email we send includes an unsubscribe link, and you can opt out at any time by clicking it or by emailing info@ekantikstudio.co.uk.

When you book, our booking system asks you separately whether you would like to receive studio updates. Saying no will never affect your ability to book a class.

09

Cookies

Our website and booking pages use cookies. Some are essential for the site and the booking basket to work.

Others help us understand how the site is used, or allow content such as embedded booking pages and videos to display.

Non-essential cookies are only set with your agreement, and you can change your choices at any time using the cookie settings on our website.

10

International Transfers

Some of our providers are based outside the UK. Where your information is transferred abroad, it is protected by UK adequacy regulations or by the International Data Transfer Agreement, so that it receives the same level of protection as it would at home.

11

Your Rights

Under the UK GDPR you have the right to:

  • Ask for a copy of the personal data we hold about you.
  • Ask us to correct anything that is wrong or out of date.
  • Ask us to delete your data, where we are not required to keep it.
  • Ask us to restrict or object to how we use it.
  • Ask for your data in a portable format.
  • Withdraw your consent to marketing or to our holding your health information, at any time.

To exercise any of these rights, email info@ekantikstudio.co.uk. We will respond within one month.

12

Children

Our classes are intended for adults. Where a student is under 18, we ask for a parent or guardian to make the booking and to provide any health information on their behalf.

13

Complaints

If you are unhappy with how we have handled your information, please tell us first at info@ekantikstudio.co.uk so we can put it right.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

14

Changes to This Policy

We may update this policy from time to time. When we do, we will change the effective date above and publish the new version on our website.

If the change is significant, we will let you know by email.

If you have any questions or concerns about how your data is handled, please contact us at info@ekantikstudio.co.uk.

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